A number of RHF communities have a Service Coordinator on site to assist residents in obtaining the necessary services they may need to maintain their independence.

What can a Service Coordinator do for you?

Service Coordinators can provide a valuable service for you.  The following is a list of some of the things your Service Coordinator can do for you:

Financial Assistance

• Assist you in reading and understanding your bills and place calls to companies when there is an error.
• Sign you up for benefits with companies who offer discounted services on phone services and other necessities.
• Refer you to banks, financial institutions and other agencies that can help you with balancing your checkbook or other personal finance issues.
• Advocate for you when you may have problems paying bills or work with companies who have payment plan options.
• Provide assistance with entitlement programs.

Medical Assistance

• Provide assistance with prescription drug benefit plans and find companies that offer low-cost prescription medications.
• Assist in setting up a home health aide or needed nursing services.
• Set up "wellness clinics" where healthcare providers come to your community and offer free blood pressure screenings, cholesterol tests, and other health tests.
• Help you read and understand your Medicare and Medi-Cal bills or statements.
• Arrange physician appointments and transportation services.
• If you are admitted to the hospital, they can work with discharge planners to make sure your transition back home runs smoothly.
• Arrange for home medical equipment delivery and set-up.
• Distribute and help you fill out Confidential Emergency Information forms for paramedics to use in case of emergency.

Homemaker Assistance

• Assist you in finding and arranging for homemaker assistance (cleaning, cooking, laundry, etc.).
• Refer you to grocery shopping services.
• Arrange for meals-on-wheels or other food preparation services.
• Arrange transportation services for shopping and other needs.

Educational and Emotional Support

• Provide monthly presentations on topics related to: living wills, telemarketing fraud, home health providers, computer training, companion programs, etc.
• Connect you with other educational and recreational programs in your community.
• Work with libraries and MOWs to have books and other resources delivered on a routine basis.
• Set up senior companion programs or "buddy" programs for safety or crime watch services.
• Arrange counseling services for loss, grief, etc.
• Connect you with on-going church services, bible study programs, etc.
• May provide mediation assistance.

Legal Issues

• Assist you in completing forms or obtaining necessary information regarding living wills, advanced directives, and other forms.
• Assist you in reviewing your social security earnings statements.
• Assist you in reviewing death or survivor's benefits, or making funeral arrangements for a loved one.

Service Coordinators will work for you in your community to find agencies and support programs to assist you and the other residents of your building.

What a Service Coordniator may not do:

• Service Coordinators are not permitted to provide direct services, which mean they may not perform the duties of a home health aide or a homemaker, but they will find the services you need and arrange them for you.
• Service Coordinators are not permitted to provide direct financial assistance, but they will find the service and arrange it for you.
• They are not permitted to provide or recommend medical information, but they will find the service and arrange if for you.