Manager of the Year 2020

Dawn Lewis
Longfellow Plaza – Anderson, IN

Dawn is an extremely intelligent, caring, compassionate, and professional woman who is very energetic and passionate about her job, her building, her residents, those in the community, and the Mission of RHF.

When Dawn started, she implemented a Resident Appreciation Event in order to improve resident – management relations. It was so successful that it has become a quarterly get-together. The residents look forward to these gatherings where they are encouraged to visit with each other and members of the staff and just enjoy one another’s company.

She successfully guided her team and residents through an extensive refinance rehab and then just a short time after that work was finally completed, endured the unexpected occurrence of a fire that took place on Christmas Day. She responded promptly, worked professionally to calm all of the residents, directed emergency responders, worked with displaced residents, and then worked for months with the rehab team and insurance adjusters to correct all of the damage. She kept in touch with her displaced residents to help alleviate their fears and stress of being away from their homes and worked hard to get them all back quickly to the community.

Dawn is also a lead manager within RHF due to her knowledge, accuracy of work, cooperation, reliability, organization, and overall outstanding performance. This past year, in addition to managing Longfellow, she served as interim manager at LaFontaine Center and The Towers at Southdale when those properties were without a manager.

She excels in her role as manager which is reflected in the Above Average MOR (Management and Occupancy Review) rating Longfellow Plaza received under her management as well as the impressive 96b REAC (Real Estate Assessment Center) score. She is a strong leader who strives to do her best in all situations.

RHF is pleased to present Dawn Lewis with the 2020 Manager of the Year Award.

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